Basic
One brand and a small team getting organized.
180SAR / month229
Billed yearly at 2,160 SAR, you save 588
- WhatsApp numbers1
- Members3
- Brands1
- Storage15 GB
Running inside TWING for over two years
WhatsApp sells for you. Dallal organizes the selling.
All your WhatsApp numbers in one inbox, chats assigned to your team in turn, every chat turned into an order with clear stages, and you know exactly which ad brought each order.
From180SAR a month
Conversations
All your numbers in one inbox
Every chat has an owner, and you see how long each customer has been waiting.
- Automatic round-robin assignment
- Internal notes and tags
- A "came from an ad" card
Ads
Which ad brought the order?
Spend next to orders and revenue for every ad.
- Cost per customer and per order
- Return on ad spend
- Meta, TikTok, Google and Snap
Orders
From chat to order
Every order has clear stages, and the customer confirms with a WhatsApp button.
- Automatic messages at every stage
- Branch and delivery time
- A review queue for rejected orders
Follow-up
Every order in front of you on one board
Today's, open and late orders at a glance.
- A board by stage
- Filter by branch and day
- Follow-up alerts
Brand owner
The brand owner follows up directly
Their orders and sales on their phone, without access to the chats.
- Today's orders and sales
- Locked to their branch
- Instant notifications
Reports
Brand and number health
Each number's quality at Meta, and an alert for any number that stops receiving.
- Number health
- Data quality
- Incident log
Team
Every agent's performance in numbers
Confirmation, payment and cancellation rates, and reply speed.
- Confirmation rate
- First reply time
- Assignment history
Shifts
Who's on shift right now?
A live board of your team and the queue.
- Waiting customers and agents online
- An alert after 40 idle minutes
- An alert when chats pile up
Not a new product being tested on you. Dallal runs real brands' sales every day.
We built Dallal inside TWING to run WhatsApp, orders and ads for the brands we work with, and spent over two years improving it on real problems with sales teams and agencies in Saudi Arabia and Egypt. Every screen exists because a team needed it.
+2years of real use inside TWING
7ready roles, from owner to moderator
4ad platforms: Meta, TikTok, Google, Snapchat
2full languages, web and mobile app
Plans & pricing
Every feature in every plan. You pay for your team's size.
Plans differ only in WhatsApp numbers, members, brands and storage. Your customers' messages are never rejected, whatever the plan.
Save up to 21% with yearly billingSave up to 20% with yearly billing
Launch offer for the first 10 customersPay monthly at the yearly price, for life, as long as you stay subscribed.
Pro
An agency running several clients, or a brand with several branches.
499SAR / month599
Billed yearly at 5,988 SAR, you save 1,200
- WhatsApp numbers3
- Members10
- Brands3
- Storage50 GB
Advanced
A bigger team and more brands, with an account manager.
829SAR / month999
Billed yearly at 9,948 SAR, you save 2,040
- WhatsApp numbers6
- Members15
- Brands6
- Storage120 GB
- Account manager✓
Business
Agencies and groups that need custom limits.
Custom
Pricing and limits that fit your size
- Numbers and membersCustom
- BrandsCustom
- Account manager✓
Prices exclude VAT (15%).
Prices exclude VAT (14%).
Rather have the TWING team run replies and sales for you?
We run Dallal for you with our team: replying to customers, confirming and following up orders, and reading ad results, with clear weekly reports. The Dallal subscription is included in the management contract.
Features
From the first message to the delivered order, you see every step
Conversations
One inbox, and every chat has an owner
All your WhatsApp Business numbers on one screen, and each agent sees only what's theirs.
- "Mine, unassigned, all" lists and a "waiting over 5 minutes" filter.
- Internal notes, tags, and the customer's details and orders beside the chat.
- Quick replies with "/", and approved WhatsApp templates once the 24-hour window closes.
- A "came from an ad" card inside the chat itself, with the ad's image.
Orders
Every order has a path, and the customer confirms with a tap
Create the order from inside the chat and follow it on a stage board until delivery.
- Product, value, branch, delivery time, and photos from the chat.
- Automatic messages at every stage, and confirm or cancel buttons on WhatsApp.
- If an order changes before it's done, it goes back to the customer to confirm again.
- Confirmation, payment and cancellation rates per agent.
Ads
Know which ad brought the order, and what it cost
A customer who comes from a click-to-WhatsApp ad is linked to that ad automatically, and every order they place counts for it.
- Spend, customers, cost per customer, orders, cost per order, revenue and ROAS.
- Meta, TikTok, Google and Snapchat in one report.
- Website and store orders count for the last ad the customer came from.
- Campaign codes and WhatsApp links to track any other source.
Brand owner portal
Brand owners follow their orders from their phone
A portal that installs on the phone like an app, with no access to the chats.
- Today's and open orders and sales, sorted by delivery day.
- Locked to their branch if they manage one.
- An instant alert for every new, changed or cancelled order.
Team and shifts
Fair assignment, and numbers you can hold people to
New chats are assigned in turn, only to people on shift.
- A live board: who's waiting, who's online, average first reply and longest wait.
- An alert after 40 idle minutes, and out of the rotation after 45.
- Each agent's performance, and an activity log that can't be deleted.
- Ready-made and custom roles, with precise permissions for each person.
Before you choose
Compare plans
| Feature | BasicFor brands | ProFor agencies and multi-branch brands | AdvancedFor agencies and multi-branch brands | BusinessFor groups |
|---|---|---|---|---|
| Limits | ||||
| WhatsApp numbers | 1 | 3 | 6 | Custom |
| Team members | 3 | 10 | 15 | Custom |
| Brands | 1 | 3 | 6 | Custom |
| Storage | 15 GB | 50 GB | 120 GB | Custom |
| Features | ||||
| Inbox, quick replies and templates | Included | Included | Included | Included |
| Shifts and automatic assignment | Included | Included | Included | Included |
| Orders, paths and automatic messages | Included | Included | Included | Included |
| Brand owner portal | Included | Included | Included | Included |
| WhatsApp campaigns | Included | Included | Included | Included |
| Ad tracking inside the chat | Included | Included | Included | Included |
| Ad account connection and ROAS report | Add-on | Add-on | Add-on | Custom |
| Reports, activity log and data export | Included | Included | Included | Included |
| Team mobile app | Included | Included | Included | Included |
| Support | ||||
| Chat support | Included | Included | Included | Included |
| Account manager | Not included | Not included | Included | Included |
Add-ons
Extra WhatsApp number99 SARper month
Extra 10 GB storage20 SARper month
Extra member20 SARper month
Ad platform connection450 SAROne time per platform, on every plan
Extra WhatsApp number1,199 EGPper month
Extra 10 GB storage—Contact us
Extra member—Contact us
Ad platform connection6,500 EGPOne time per platform, on every plan
Template and campaign messages are billed by Meta directly, outside your subscription. Connecting your WhatsApp number is included.
Before you ask
Questions we often get
Do I need a new WhatsApp number?
We connect your number to the WhatsApp Business API through an official provider and help you set it up step by step. Connecting the number is included in your subscription.
Who pays for template and campaign messages?
Meta bills them directly to the payment method on your Meta account. They're not added to your Dallal invoice.
What happens if I reach my plan's limit?
Everything keeps working, and your customers' messages are never rejected. You just can't add a new number, member or brand until you upgrade or buy an add-on.
What if a payment is late?
You get 10 days after the renewal date with everything working normally. After that only sending stops, and incoming messages are kept and appear as soon as you renew.
Where is my data kept, and can I take it with me?
On servers in the United Kingdom, with each company's data kept separate. You can export all your data at any time as a file that opens in Excel.
Why is ad account connection priced separately?
Each ad platform, whether Meta, TikTok, Google or Snapchat, requires its ads app to be verified before we can pull your data from it. So each platform is connected once for a one-time fee, and after that its spend shows up next to your orders automatically every day.
Does it work on mobile?
Yes. Dallal works on any device. Your team gets an Android and iPhone app for chats, orders, shifts and reports, and brand owners get a portal that installs on their phone.
Try Dallal yourself before you decide
We set up a demo account with ready chats, orders and ads, so you can try everything before connecting your real number. The TWING team gets back to you within one working day.
Already a customer? Sign in to your account