Rawaj by TWING · Bookings, store and payments in one system

Your bookings, store and payments, in a system with your name on it

You're not an "account" on a shared platform where your customers see your competitors. You get your own system and website in your brand, where customers book and pay without downloading anything, and every rule in your business is a setting you change yourself.

Request a live demo See the plans

From299SAR a month, with no commission on your bookings

**Bookings, store and payments, under your own name**A website designed for your business where customers book and pay in a minute without downloading anything, and never see your competitors.

**Bookings, store and payments, under your own name**A website designed for your business where customers book and pay in a minute without downloading anything, and never see your competitors.

**Salon, clinic, gym, shop or showroom, all on Rawaj**Each business with its own website, colours and logo, and only the parts it needs: bookings, classes, store, delivery, counter or quotes.

**Salon, clinic, gym, shop or showroom, all on Rawaj**Each business with its own website, colours and logo, and only the parts it needs: bookings, classes, store, delivery, counter or quotes.

**Know which ad brought each customer, and what they paid**Visitors per ad, who left a number, who paid, and what you spent, on one line. Move your ad budget on numbers, not guesses.

**Know which ad brought each customer, and what they paid**Visitors per ad, who left a number, who paid, and what you spent, on one line. Move your ad budget on numbers, not guesses.

**Every way to pay, on one page**mada, cards, Apple Pay, Tabby, Tamara, bank transfer and wallet on one payment page inside your site, with a tax invoice sent the moment they pay.

**Every way to pay, on one page**mada, cards, Apple Pay, Tabby, Tamara, bank transfer and wallet on one payment page inside your site, with a tax invoice sent the moment they pay.

**Your whole business in your pocket**What needs your decision, today's sales, the monthly goal, and every booking, order and customer, on phone and desktop.

**Your whole business in your pocket**What needs your decision, today's sales, the monthly goal, and every booking, order and customer, on phone and desktop.

**Packages, gifts and points that bring customers back**Session packages, designed gift cards sent on time, points, coupons and referrals, all on your rules.

**Packages, gifts and points that bring customers back**Session packages, designed gift cards sent on time, points, coupons and referrals, all on your rules.

**The system runs the way you work**Where you serve, minimum order, zone fees, payment window, cancellation policy and staff permissions are all settings you change yourself.

**The system runs the way you work**Where you serve, minimum order, zone fees, payment window, cancellation policy and staff permissions are all settings you change yourself.

Real Rawaj screens, with sample data.

Built for

Women's and men's salons
Spas and home visits
Beauty centres and clinics
Therapy and rehab centres
Gyms, pilates and yoga studios
Stores, fruit, sweets and gift shops

For every business

One system, and every business keeps its own look and way of working

Examples of businesses on Rawaj: each with its own website, colours and logo, and only the parts it needs.

A women's salon with home visits

Booking by service, add-ons and specialist, paid in the same step.
Coverage zones on a map, drive time between visits, and a day route per specialist.
Session packages, gifts and points, with a care-product store in the same cart.

Your day today

If this is your day, you need Rawaj

Bookings split between WhatsApp and a notebook, and two appointments at the same time.
With Rawaj: Every booking sits on one schedule, and a taken slot can't be booked twice.
A bank transfer arrived, and you don't know whose it is.
With Rawaj: The customer uploads the receipt with the order, so it reaches you for approval, tied to the order and the customer.
You spend on ads, and don't know which ad brought a customer.
With Rawaj: Every order carries the ad that brought it, next to what you spent on it.
A customer bought a package, and nobody knows how many sessions are left.
With Rawaj: Their packages and visits sit in their profile, in front of your team at any moment.
You only know what happened in the shop today if you were there.
With Rawaj: The Today screen on your phone: sales, bookings and what needs your decision.
Customers missed visits because nobody reminded them.
With Rawaj: An automatic reminder reaches the customer before the visit, and a booking only confirms once paid.

Why Rawaj?

The difference your customers see, and your numbers show

RawajTypical booking platforms

Your websiteA site designed for your business with modern motion and detail, on your domain, ready for GoogleA booking page on one template for everyone, with no motion or identity

Your store app2,500 SAR, one timeAn add-on costing thousands

CheckoutOne payment page for everything: booking, package, product, giftA different checkout screen for each kind of booking

Ad trackingServer-side to the invoice, with spend, visitors and sales per adA browser pixel only, so many results are lost

Your rulesEvery rule in your business is a setting you changeThe same settings for everyone

Features

Questions every owner asks, answered in Rawaj

Booking

How does a customer book in a minute, with no double bookings?

Customers pick the service, add-ons, time, place and provider, then pay in the same step.
No double bookings, and no price gaps between site, app and front desk.
Home visits with zones and fees; drive time between visits is added automatically, with a route map for the day.
A waitlist, pre-visit questions, and changes after booking with the difference priced for you.
Reception books phone calls from the same screen, and a booking only confirms once paid.
When a team member takes leave, the system proposes a substitute for each of their bookings.

From ad to invoice

Which ad brought the customer, and what did they pay?

Every booking and purchase goes through one payment page, so it's recorded once and reaches the platforms from the server, not only the browser. That keeps tracking accurate even on iPhone and with ad blockers.

Every site visit is recorded with its source and ad, even before the customer signs up.
A customer's first source is locked in, and every order carries the ad that brought it.
Meta, TikTok, Snapchat and Google spend comes in nightly, so you see spend, visitors and sales per ad on one line.
A "visited but didn't buy" list with names and numbers for your sales team.
Purchase events go server-side to Meta, TikTok, Snapchat and Google, so your campaigns learn from real sales.
Cost per new customer and return on ad spend from real invoices, not platform estimates.

* Needs "ad tracking activation", a one-time add-on.

One payment page

How many customers do you lose at the moment of payment?

One payment page for everything: booking, package, product, gift. mada, cards, Apple Pay, Tabby, Tamara, bank transfer, wallet, points and coupons, inside your site with no outside pages.
Tabby and Tamara instalments on every plan, so a customer can buy the big package and split its cost.
The wallet pays part of the amount and the card pays the rest, and a booking only confirms once fully paid.
Bank transfers come with an uploaded receipt and reach you for approval, tied to the order and the customer.
Payment links you send on WhatsApp, with an expiry, that you can reopen or withdraw.
Any stuck or late payment shows up right away, so no riyal gets lost between the system and the gateway.
Refunds go through request and approval, record the reference and amount, and take back points and restore coupons automatically.

Full customisation

Does the system follow your rules, or the platform's?

In store, home visits, or both, and the system applies your choice everywhere.
A minimum order, a fee per zone, and free delivery above an amount you set.
The payment window before a booking lapses, the cancellation and reschedule policy, and provider choice or automatic assignment.
Your team's title as your business uses it, such as specialist, coach, doctor or therapist, and the right way to address customers, women, men or both, on every screen and message.
Permissions per employee by role, and a written reason for every sensitive change.
A history for every setting, and one tap back to any earlier version.

Gyms and studios

How do you run classes and memberships without paper sheets?

A weekly class timetable with coach, room and capacity, repeating every week on its own.
Members book their place from their phone, and pick their spot in the room if you want.
Memberships by class count or unlimited with a daily cap, freezing up to the days you set, and a first-visit offer.
A waitlist that moves the next member in on any cancellation, and an on-time cancellation gives the class back.
Check-in with a code on the member's phone at reception, or a code printed on the studio door.
A coach app with their classes and attendance list, and a timetable page on your website.

Details, forms and signatures

Where are your customers' consent forms and signatures right now?

You choose the details you need from each customer for your business, and they fill them in once.
Consent and agreement forms the customer reads and signs while booking, before the first visit or class.
The signed copy is kept exactly as signed, and a new signature is asked for if the form changes or its period ends.
Reception fills in the form with the customer, who signs on screen, and your team completes it at the visit from their app.
Every form and signature sits in the customer profile, and you see who hasn't signed before their appointment.

A consent form and signature on the phone

Counter and kitchen

Does the kitchen know about an order the moment it's paid?

A counter sales screen by quantity, weight or options, paid in cash or on the card machine.
Pick up now, prepare for later, or delivery, from the same screen, with a receipt on the counter printer.
Cashier shifts: the drawer amount at the start, cash matched at close, and a report for every shift.
The kitchen screen shows website, app and counter orders together, with no prices or customer details.
An instant alert in the kitchen when any order is changed or cancelled, so nothing cancelled gets prepared.

No need to be there

What's happening in your shop right now, while you're away?

Today shows what needs your decision, sales against the same day last week, and your monthly goal.
The same screens on desktop and phone, in Arabic and English, light and dark.
A team app: today's schedule, then on the way, arrived, started, finished. No prices on their screen.
A full profile per customer: visits, packages, wallet, points, source, notes and signed forms.
Every approval lands in one place: refunds, bank transfers, leave, reschedules.

Packages, gifts, loyalty

What brings a customer back, again and again?

Session packages with expiry: freeze, extend, add free sessions, and upgrade for the price difference.
Gift a service, package or product with a designed card, sent now or on a date the sender picks.
Loyalty points on your rules, refer-a-friend rewards, and a report of who brought whom.
Precise coupons: specific services, first order, weekdays, customer lists.
Automatic WhatsApp reminders for abandoned carts, with an optional coupon.

** Needs the WhatsApp provider add-on.

Your own website

Does your website live up to your brand?

A modern design of your own, with motion and detail that match your brand, not a booking page that looks like everyone else's.
Services, packages, products, blog, gifts and FAQ pages, on your own domain.
Every "Book now" button opens booking on that exact service.
Ready for Google: pages in both languages, structured data for services and reviews, and fast images on phones.
Write and schedule articles, and change banners and offers from your dashboard.

The home page of a business website on Rawaj

Invoices and reports

How much did you sell this month, and where did it come from?

A tax invoice with QR in Arabic and English for every sale, and a credit note on refunds.
Sales by channel, payment method and branch, and the money path from list price to net.
Peak hours, cancellations, no-shows, team occupancy, customer value and next month's forecast.
Excel and Arabic PDF export for every report.

And more

Small details that make the difference

Bookings

Booking board by day and as a list
Reschedule and cancel requests with approval
Extra time during a session
Several services in one visit
Booking for yourself or someone else
Branches, opening hours and coverage zones on a map

Store

One cart for services, packages, products and gifts
Products with options, units and weights
Stock reserved on payment, returned on cancel
Delivery or branch pickup
The cart works before sign-in
Front-desk sales by link or cash

Customers

Stages to follow each customer from first contact
Notes, tasks and files per customer
Ratings after visits; a low rating opens a complaint
A wallet balance per customer
Points and package expiry reminders
Account deletion on request, with a grace period

WhatsApp and alerts

Automatic messages for every step: confirmation, reminder, payment, gift, package **
Edit every message in both languages
Message log with delivery status
Team alerts on phone and browser
Marketing opt-outs honoured automatically
Messages to your team and its groups

Team

Ready roles: owner, manager, reception, provider, marketing
A log of every change: who, when and why
Suspend staff and sign them out everywhere
Team leave and schedules
A monthly target per team member
A driver app with no prices

Moving to us

Customers moved with their passwords
Wallet and points balances moved
Active packages and gifts moved
Sales history and invoice numbering moved
Totals matched before go-live
Go-live overnight without stopping your work

** Needs the WhatsApp provider add-on.

How we start

Start fast, without stopping your work

24 hoursNew to online booking?

We set up your system, website and payment gateway, and everything is ready within 24 hours.

1 weekComing from another platform?

We move your customers, balances, points, packages, gifts and sales history, match the numbers, and go live within a week at most.

Plans & pricing

Pick a plan, pay monthly or yearly

The payment gateway is part of the plan, there's no commission on your bookings, and you get a live demo before you decide.

Start

For a single-branch business starting out or moving from another platform

3,000SAR / year

Payment gateway included. You save 1,277 SAR against monthly

Request a demo

One branch, up to 10 team members
Full bookings, store and payments
Classes and memberships, forms and signatures, counter and kitchen, as your business needs
One payment page with every method, gateway included
Tabby and Tamara instalments
A website designed for your business; customers book and pay with no download
Owner dashboard on desktop and phone
Packages, gifts, points and coupons
Tax invoices and sales reports
Server-side purchase events to ad platforms
We set up your business rules with you, step by step

GrowRecommended

For a business with branches or a large team that runs its growth on numbers

9,690SAR / year

Payment gateway included. You save 2,987 SAR against monthly

Request a demo

Everything in Start
Unlimited branches and team
Custom permissions per employee
Full reports: peak hours, team occupancy, customer value and next month's forecast
A monthly target per team member, with progress tracking
Refer-a-friend rewards, with a report of who brought whom
Automatic abandoned-cart reminders **
Priority support

For chains and large companies

Tailored solutions under a separate agreement, built around your branches and the way you work.

Prices exclude VAT. The payment gateway (Paymob) is required, and its yearly fee is included in yearly plans.

Compare plans

Feature	Start	Grow
Branches	One	Unlimited
Team members	Up to 10	Unlimited
Bookings, store and payments	Included	Included
Classes, memberships and code check-in	Included	Included
Forms and signatures	Included	Included
Counter, shifts and kitchen screen	Included	Included
One payment page with every method, gateway included	Included	Included
Tabby and Tamara instalments	Included	Included
A website designed for your business, book and pay with no download	Included	Included
Owner dashboard on desktop and phone	Included	Included
Packages, gifts, points and coupons	Included	Included
Tax invoices	Included	Included
Server-side purchase events to ad platforms	Included	Included
Business rules set up with you, step by step	Included	Included
Moving customers, balances and packages from your current platform	Included	Included
Automatic WhatsApp messages **	Included	Included
Permissions	Ready roles	Custom per employee
Reports	Sales and invoices	Full, with next month's forecast
Monthly target per team member	Not included	Included
Refer-a-friend rewards	Not included	Included
Abandoned-cart reminders **	Not included	Included
Support	WhatsApp	Priority

Add-ons

Your app in the stores

An app with your name and icon on the App Store and Google Play.

2,500 SAR one time

Ad tracking activation *

Linking and verifying your business WhatsApp, setting up the ad platform apps, and switching on tracking from visit to invoice.

1,500 SAR one time

WhatsApp provider **

Your automatic messages go out from your business number, through our provider.

150 SAR a month

* Needs the "ad tracking activation" add-on. ** Needs the WhatsApp provider add-on. Prices exclude VAT.

Before you decide

Common questions

What makes Rawaj different from other booking platforms?

Four things you see from day one: a site designed for your business, not a shared template; one payment page for everything; ad tracking to the invoice, not the click; and every rule in your business as a setting you change. Your store app is 2,500 SAR, once.

My customers are used to booking on WhatsApp. Why change?

You don't have to. WhatsApp stays for conversation; you send one link where they pick a time and pay, and the booking confirms with no back-and-forth and no double booking.

Customers book and then don't show up. Does this help?

A booking only confirms once paid, unpaid ones lapse after a window you set, reminders go out automatically, and the cancellation policy is yours.

I spend on ads and can't tell what works

Rawaj ties every invoice to the ad that brought the customer and puts your spend next to it, so you see which ads sell and which only spend. Purchase events reach the ad platforms from the server, so your campaigns learn from real sales.

I'm not in the shop all day. How do I know what's happening?

From your phone: what needs your approval, today against last week, every booking and payment as it happens, and every sensitive change with who did it and why.

I'm on another platform. Do I lose my customers and their balances?

No. We move customers with their passwords, wallet balances, points, packages, gifts and sales history, match the totals, and go live within a week at most without stopping your work.

Does a customer need to download an app to book?

No. They book and pay from your site on their phone. If you want an app under your name on the App Store and Google Play, it's a 2,500 SAR one-time add-on.

Can customers pay in instalments?

Yes. Tabby and Tamara sit on the same payment page on every plan, so you sell big packages without customers waiting for payday.

Will the system run the way I work?

The system is built to customise every business rule: where you serve, prices, zones, schedules, payment, cancellation, permissions and vocabulary. We set them up with you, step by step.

I run a gym or class studio. Does it fit?

Yes. A timetable by coach and room, class-count or unlimited memberships with freezing, place and spot booking from the member's phone, a waitlist, code check-in, and a health form signed before the first class.

I sell over the counter too. Does it fit?

Yes. A counter screen by quantity or weight, shifts with cash matching, and a kitchen screen that gathers counter, website and app orders, all in the same reports and invoices.

I do home visits. Does it fit?

Yes. Coverage zones and a fee per zone, drive time between visits added automatically, a daily route map per provider, and an app that shows their progress step by step.

What if I need a feature that isn't there?

TWING builds and keeps developing the system; any feature your business needs, we discuss with you and build.

Do I own my customer data?

Yes. Every business runs completely separately, your customers never see your competitors, and you can export any list or report whenever you like.

Are the invoices tax invoices?

Yes. Every sale gets a tax invoice with QR in Arabic and English, sent with the payment message, and a credit note on refunds.

How long until I start?

A new business is ready within 24 hours. One moving from another platform is live within a week at most.

Do I pay monthly or yearly?

Your choice. Yearly saves more and includes the payment gateway. On monthly, the yearly gateway fee is paid with the first month.

Why is the payment gateway part of the plan?

Because every payment goes through one page tied to the system, each payment matches its order and invoice automatically and no riyal goes missing. The gateway is 689 SAR a year, included in yearly plans and paid with the first month on monthly ones.

What happens if renewal is late?

We remind you a week and a day before your plan ends. If it ends, you get 7 days where everything works as usual, with a notice only you see. After that, team sign-in and new bookings and purchases pause, anything customers already paid for carries on, and everything returns the moment you renew.

Is there a fee per booking?

We take no commission on your bookings. Only the payment gateway deducts its card processing fee.

Keep your business in demand

We'll show you Rawaj on a complete demo

A live demo on a sample business full of bookings, orders and reports.
We set up your system, website and payment gateway within 24 hours.
We move your customers and balances if you're on another platform.

Already a customer? Sign in to your dashboard